Case Creation
Click “Help” on the upper right corner of the Seller Central dashboard.
Click Get Support at the bottom.
Click Selling on Amazon
On the Describe Your Issue box, state your problem. If you updated a listing manually and via flat file, mention these here and add the Batch ID as well. Then click Continue.
Disregard the other choices and just click “My issue is not listed”. The choices will just lead you to Amazon’s self-service tools.
Select “Product/listing related”, then add the ASIN. If there are multiple ASINs for this case, just tick the “I don’t have an identifier” box. Click Continue.
Click Contact Us at the bottom
Update the Short Description of what the case is about then select “Email” as the contact method. Click “Add CC” so you can include your MAG email address. This way, you’ll be notified when Seller Support responds to the email and you don’t have to check the Case Log now and then.
Once you added your email address, just click Send.
Prepared by: Paul Jireh A. Reyes