1. Download Batch File for the category of the affected ASIN 2. Input the Legal_compliance_certification attribute that you have available (NPN, DIN, or DIN-HM #), and legal_compl ...
Update the Title, Bullets, Description and other attributes You can update the title, bullets and description in two ways. One would be through each listing within the Manage I ...
Remove Unauthorized Sellers (Hijackers) VERY IMPORTANT INFORMATION All report hijackers need to be done through the CLIENT account. We do not check the hijackers or re ...
Medical Devices and Accessories Medical devices are regulated by the Food and Drug Administration (FDA), which is the U.S. federal agency that is responsible for ensuring that ...
Providing DMCA Counter Notice for Copyright Infringements Dear Amazon Seller Performance Team, This letter is a formal response to a claim of copyright infringement against AS ...
Stranded Inventory (Inventory Error) Locate Your Stranded Inventory First, you need to go into your Seller Central account and head over to your Inventory section. Inside t ...
Unenroll Brand from Brand Registry Brand Name Unenrollment (Remove Brand From Amazon Brand Registry Program Completely) You need to have admin permissions for that specific ...
8 Essential Elements Each Invoice Must Include The word Invoice Seller’s name and address, contact details and company registration number Buyers name and addr ...
Seller Fulfilled Prime Deactivation Seller fulfilled prime a special program where seller fulfilled offers display a prime badge. It has several requirements and sellers enroll ...
How to do Chargeback Claims A chargeback occurs when your customer contacts their bank or credit card company to dispute the charge for an order that they placed on your websit ...
Unauthorized Merging of Two Parent ASINs Situation: From time to time, Amazon will merge 2 variations and assign them to one of the two’s parent ASINs. This is what i ...
SDS Upload / HAZMAT Issues WHAT IS SDS (SAFETY DATA SHEET)? A Safety Data Sheet (SDS) is a standardized product safety document, providing detailed instructions on how to safe ...
REMOVAL ORDER CANCELLATION Amazon Removal Order A Removal Order is necessary when a seller wants to have items being stored in an Amazon fulfillment center returned or disc ...
How to Fix Brand Store Rejection Reading time: 4 minutes All brand stores need to comply with Stores Content Guidelines and Acceptance Policies to get approved or else subm ...
Amazon Damaged and Lost Inventory Reimbursements Lost Items 1.-Go in your Amazon account Reports>Fulfillment > Show More under Inventory > Inventory Adjustments > ...
ASIN IS NOT ELIGIBLE FOR A+ CONTENT This message means that the ASIN is not properly being mapped to the brand. This is usually caused by inaccurate listing data on the ASIN. ...
Clearing Pesticide Gating Pesticide gating can be a major hurdle to leap on Amazon and is responsible for many random listing yanks. Amazon will sometimes pull a listing to ma ...
This is an SOP on overcoming the “UPC codes do not match the products you are trying to list” error that many sellers are currently seeing when listing new products. ...
Letter of Compliance Greetings Amazon Team, Our product is restricted under Amazon's PCRP restricted product policy and Amazon requires additional information concerni ...
Case Creation Click “Help” on the upper right corner of the Seller Central dashboard. Click Get Support at the bottom. Click Selling on Amazon On the Describe ...
We were not aware of Amazon Drop Shipping Policy and we did not know drop shipping the items from a retailer directly to the customer would violate Amazon policies. We have bought ...
UPC to GS1 Update Go to Inventory Reports and download a CLR. Keep it until the task is complete as a backup. First step, Check the ASIN’s backend if there is UPC att ...
How to Check Hidden Suppression /hidden suppressions/ are active listings that are not searchable in the Amazon catalog, hence the term "hidden". Access the current clien ...
AMAZON: Clearing Pesticide Gating Template Pesticide gating can be a major hurdle to leap on Amazon and is responsible for many random listing yanks. Amazon will sometimes pull ...
Children's Product Safety Request Or Children’s Product Certificate (CPC) Certification means the issuance of a written Children's Product Certificate (CPC) in which th ...
Product Condition Customer Complaints (EXPIRED) This issue is caused by customer complaints who received expired products. The complaint will show up on the account health page ...
Letter of Authorization - Creating Listings for Non-Brand Registered Accounts When creating listings with a brand name that the client is not brand registered for, the client n ...
Classify Your Products Using Browse Tree Guides To determine the category of your product using browse node ID, you can follow the steps below. Go to this help page: Inven ...
Product Authenticity Customer Complaint This issue happens when a customer complains about the authenticity of the product they received. The complaint will be displayed on the ...
Increase Inventory Limit You can create a case to push Amazon: https://www.youtube.com/watch?v=rJSH51OMJMg Template: Greetings Amazon Team, We are requesting a ...
Package Dimensions and Weight Update Remember: Package dimensions and weight update are only applicable for FBA listings. Why do we update the Package Dimensions and We ...
Seller-Fulfilled Offers SUSPENSION To sell on Amazon, sellers must adhere to the performance targets which mirrors one's ability to provide good customer experience. Failure to ...
High ODR Account Suspension High ODR (Order Defect Rate) suspensions are caused by a high number of negative feedback, A-to-z guarantee claims, and chargeback claims. Order def ...
FIX BRAND/STORE BYLINE What is Store Byline? Store Byline is the brand name link displayed under or above product names on a product's detail page which routes to the brand ...
How to Send GS1 Certificates Reading Time: 2 min Who is this for? To clients who needs us to send their GS1 Certificates Print a Certificate Instructions To p ...
SOP: How to Email Seller Executive Relations Executive Chairman of Amazon, Jeff Bezos, has an email address where customers can send feedback and complaints, jeff@amazon.com, w ...
How to Change Legal Entity Reading Time: 4 minutes Legal entity is a company or organization that has legal rights and responsibilities, for example the right to make contract ...
Mental Health And Sleep Disorder Claims Few people are aware of the connection between nutrition and depression while they easily understand the connection between nutritional ...
Design Rights Infringement A design is a form of legal protection for the appearance of the entire product or a part of it which results, in particular, from the characteristic ...
Breaking a Phantom Parentage Issue: Trying to edit a client's listings in which another seller has created a parentage on their accounts for your ASINs, which is causing issues ...
Use the Template Below: (Fill in blank where applicable) - You can use either of the following template depends on the review left on the order Greetings Amazon, The entire ...
Negative Feedback Removal You need to get into the correct account. Click Choose Merchant. Find the account you want and select the United States website. Click on Perfor ...
How to Fix Pesticide Yanks and Gating Reading Time: 16 minutes Pesticide is any substance or mixture of substances intended for preventing, destroying, repelling, or mitiga ...
How to File a Negative Product Review Removal Who is this for? Every member of My Amazon. Including but not limited to: account management, troubleshooting, PPC, cata ...
Product Condition Customer Complaints (USED SOLD AS NEW) This issue is caused by customer complaints who received used products. The complaint will show up on the account healt ...
Video Rejected There might be several reasons for the rejection. See the rejection reason and review the video. You can appeal to seller support using video identifier (Video I ...
HOW TO FIX SEARCH SUPPRESSED When Amazon suppresses a listing, it is removed from visibility in both search and browse functions until the issues and policy breaches within it ...
Unenroll Brand from Brand Registry Brand Name Unenrollment (Remove Brand From Amazon Brand Registry Program Completely) You need to have admin permissions for that specific ...
Disease, Medical & Pathogens Claims of Canada (CA) Unlike the USA, Canada allows the sale of dietary supplements with disease treatment claims as long as they are licensed ...
How To Identify & Solve Active Listings With No Sales Rank/BSR Identify Active Listing with No Sales Rank Go to Seller Central Account Hover your mouse in “ ...
How to Fix Federal Communications Commission (FCC) Yanks Reading time: 4 minutes FCC regulates all devices that emit radio frequencies (RF). These devices have the potentia ...
Feb 2, 2022 FLOWSTER Template: Fighting A-Z Claims on MFN Orders How to fight A-Z claims on MFN Orders Locating the Claim Go to Performance Tab and Click A-Z Claims Cl ...
De-link CA/MX Inventory From US Inventory Go to seller central >> Inventory >> Sell Globally Click on the “Build International Listings” button on th ...
Product Condition Customer Complaint (Damaged / Defective) This issue is caused by customer complaints who received damaged/defective products. The complaint will show up on th ...
Copyright Infringement Copyright infringement is the use or production of copyright-protected material without the permission of the copyright holder. These materials are but n ...
Merging Reviews The main reason for reviews not merging is that the Product Type & Item Type categories don’t match within the parentage. Our goal is to make them sim ...
Brand Name Change SOP Check if any of our MAG email has access to the client's brand registry. If none, please request access using this guide How to Send a Direct Brand Re ...
How to Fix Listing Policy Violation Reading Time: 6 minutes Amazon sets Listing Policies on the writing styles of product description to protect the customers from false claim ...
THE PROCESS Browse brand registry console: https://brandregistry.amazon.com/ Go to Protect >> Report a violation Select correct marketplace and enter ASIN: Select the ...
Error 8541 This happens when the value of an attribute you’re trying to update was not accepted by Amazon because it’s different from what’s currently saved i ...
How to Fix Trademark (TM) Infringement Yank Reading time: 11 min. Intellectual property (IP) refers to creations of the mind, such as inventions; literary and artistic work ...