How to Fix Federal Communications Commission (FCC) Yanks

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  3. How to Fix Federal Communications Commission (FCC) Yanks

How to Fix Federal Communications Commission (FCC) Yanks

 

Reading time: 4 minutes

 

FCC regulates all devices that emit radio frequencies (RF). These devices have the potential to interfere with authorized radio communications, and must be authorized under the appropriate FCC procedure. So far, this policy only applies to the United States (US).

 

Examples of devices that require FCC authorization include, but are not limited to:

  • Wi-Fi devices

  • Bluetooth devices

  • Mobile phones

  • Electronic tablets and other devices with cellular connectivity

  • Two-way radios and walkie talkies

  • Automatic identification system (AIS) devices

  • Broadcast transmitters

  • Signal boosters

For more information, please visit Radio Frequency Devices article.

Who is this for?

  • Every member of the Reinstatement Team that will receive FCC yanks task.

  • To all members of My Amazon Guy (MAG) that wanted to learn more about RF devices and the policy Amazon attached to it.

  • Sellers that wanted to learn more about the FCC yank reinstatement procedure.

Description:

This Standard Operating Procedure (SOP) will help you understand and fix FCC related issues within RF devices or products mistaken as RF devices.

Flowchart

Yank Reason Message:

This product has been identified as a radio frequency (RF) device product that does not have an FCC ID entry in the fcc_radio_frequency_emission_compliance attribute. 

How to Fix?

  1. Devices that Emit RF

  2. Has FCC ID

Go to Inventory > Manage Inventory > Look for the Yank ASIN > Edit > Compliance > Update Radio Frequency Emission & Authorization Status to has_fcc_id > Key in the FCC ID under FCC ID.

 Has no FCC ID

Ask the seller to enroll the device to FCC to get an ID.

Listing Remained Yanked?

Follow the following steps:

  1. Take a screenshot of the FCC compliance just like what’s shown above.

  2. Go to Help > Get Support > Selling on Amazon > Or, browse for your issue in the menu > Products, Listings, or Inventory > Inventory file upload issue

Short description: US - Restricted Products - Appeal - ASIN: B0xx

Greetings Amazon,

We’re sorry that you yanked ASIN B0xx because you identified it as a radio frequency (RF) device product that does not have an FCC ID.

We updated the FCC ID under product’s compliance (see attached).

Please reinstate the listing. Send this to the internal team for further review and reinstatement.

Devices/Products that don’t Emit RF

Go to Inventory > Manage Inventory > Look for the Yank ASIN > Edit > Compliance > Update Radio Frequency Emission & Authorization Status to not_capable_emitting_rf_energy

Listing Remained Yanked?

Follow the following steps:

  • Take a screenshot of the FCC compliance just like what’s shown above.

  • Go to Help > Get Support > Selling on Amazon > Or, browse for your issue in the menu > Products, Listings, or Inventory > Inventory file upload issue

Short description: US - Restricted Products - Appeal - ASIN: B0xx

Greetings Amazon,

We’re sorry that you yanked ASIN B0xx because you identified it as a radio frequency (RF) device product that does not have an FCC ID.

We want to dispute that this product is not an RF device. We updated Radio Frequency Emission & Authorization Status to not_capable_emitting_rf_energy under the product’s compliance (see attached).

Please reinstate the listing. Send this to the internal team for further review and reinstatement.

Get the Case ID to follow up with it until it gets reinstated.

If the Listing Remained Yanked.

Download a category listing report (CLR) and removed all of RF claims from product description (Title, description, and bullet points), and search terms/keywords. Upload the updated CLR.

Remember: Take note of all the removed RF claims and get the feed file batch ID for proof that you took action.

  1. Get the product manual/instructions images and/or product packaging images. This is to show that the product does not emit RF.

  2. Go to the same case ID and respond the following:

Greetings Amazon,

We’re sorry that you retained the violation/restriction on ASIN B0xx.

We have removed all radio frequency (RF) claims from the product description (batch ID: [insert batch ID])

[Enumerate the RF claims you removed and where you’ve removed them]

Please see the attached instructions and product packaging images that will further prove that this product does NOT emit RF.

Please send this to the internal team for further review and reinstatement.

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