How To Identify & Solve Active Listings With No Sales Rank/BSR

Identify Active Listing with No Sales Rank

Go to Seller Central Account
Hover your mouse in “Inventory” the click “Manage Inventory”

Make sure that Sales Rank is listed on filters. If not, click on “Preferences”

Tick the Sales Rank checkbox then click “Save Changes” down at the bottom.

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Search for the ASIN that is active with No Sales Rank.

Once you have identified the Active Listing with No Sales Rank /BSR, pull the category listings report and check if the ASIN is assigned to a category and the item type is not missing. (Check the backend as well)

Once logged in to seller central, under the Inventory tab click “Inventory Reports” and download the Category Listing Report (CLR).

If in any case that there is no Category Listing Report (CLR) option on the Inventory Reports, create a ticket to Amazon requesting to enable the Category Listing Report (CLR).

Once Category Listing Report is downloaded, open the downloaded file then go to the “Review” section and click “Unprotect sheet”. Turn on the filter and locate the problematic listing (SKU) by searching it through the Seller SKU column.

Note: Make sure you are only updating the problematic listing/s.

Make sure to fill in the correct category and item type and upload the flat file and create a ticket and provide the batch ID.

Creating a ticket for Active Listing with No Sales Rank

Go to Seller Central Account then Click on “Help” in the upper right corner

Click “Get Support” at the bottom of the page

Click “Selling on Amazon”

Click “Or, browse for your issue in the menu”

Click on “Products, Listings, or Inventory” then “ Investigate Other Product,Listings, Inventory Issues”
Describe the Issue, change the email address and hit Send

You may use this template for ticket creation:

Hi Amazon,

We found out that ASIN XXXXXX doesn’t have an Amazon Sales Rank. Kindly have it displayed on our listing.

We uploaded a feed file but it hasn't fixed the issue.

Batch ID:

See screenshot below.

Thank you,

Your Name

No Sales Rank Due To Adult Tagging/Flagging

How To Identify Adult Flagging

After filing a ticket to Amazon regarding the missing sales rank, you will receive many different reasons behind the issue. One of them is Adult Tagging. This is when your product listing was wrongfully tagged as an “adult/explicit product” due to different reasons like:

You added the keyword “Adult” in the backend
A customer review has deemed your product to be an “explicit item”

Their case response will look something like this:

Click “Get Support” at the bottom of the page

If Amazon has not proactively fixed the Adult tagging issue, you need to make sure that you do the following:

Check for the word "adult" in the backend
Remove the word "adult" in the backend
File another case w/ Amazon asking them to correct the Category by going to the Get support page

Click “Selling on Amazon”

Click “Or, browse for your issue in the menu”

Click on “Products, Listings, or Inventory” then “ Investigate Other Product, Listings, Inventory Issues”

Describe the Issue, change the email address, and hit Send. Make sure to remember 5 pointers:

1. Explain what the product really is

2. Reference any existing case proving that amazon flagged the listing as "adult"

3. Include the affected ASINS

4. Describe the contact reason as Product Listing Flagged As Adult

5. Change the default email to your work email address

Email Template for No Sales Rank Due To Adult Tagging

Hello Amazon,

I can see that the listings of the following ASINS have been wrongly tagged as "Adult". We will be running ads with the following ASINS soon. We are sure that you will have eligibility issues with advertising once we run Sponsored Brands and Sponsored Display ads once we get brand registered.

These products are motorbike parts (motorcycle handlebars to be exact ) For your reference please refer to case # 736XXXXXX

These are the ASINS:

B07XXXXXX

B08XXXXXX