Negative Feedback Removal

You need to get into the correct account. Click Choose Merchant.

Find the account you want and select the United States website.

Click on Performance at the top of the screen and then click on Feedback.

This is the Feedback Manager page. It shows you how many Positive, Neutral, and Negative feedbacks there have been. The only ones we care about are the ones within 30-90 days of today. We can’t remove feedback older than 90 days.

Click on Negative to filter only the negative feedback.

Since we’ve already been removing feedback from this account, there aren’t any new ones to remove at the moment. I’ll show you how to do it as if there was feedback to remove. The top feedback has already been removed (that’s why they’re crossed out). The bottom feedback has not been removed. Click on Choose one and then click on Request removal. Amazon may or may not allow us to remove the feedback.

If they don’t allow us to remove the feedback, that’s okay. If they do, they will ask if the feedback meets the criteria. Click Yes.

Amazon will reply later through a ticket if they remove it.
Do this for all Negative Feedback within 90 days.
If denied follow up with case on Amazon.

Use the Template Below: (Fill in blank where applicable)

Amazon,

This order was fulfilled by Amazon and this is a (product review/wrong product sent, etc (choose one here) Please look into this and remove the feedback.

https://sellercentral.amazon.com/gp/help/help.html?itemID=G20231&language=en_US

Removal of feedback

Amazon will remove feedback only in the following cases:

The feedback includes words commonly understood to be obscene or profane.

The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.

The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”

Striking of feedback

Amazon might strike-through feedback in the following cases:

The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon (FBA). In addition to the strike-through, the following statement will appear: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.

The order was shipped using the Buy Shipping service: The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services. In addition to the strike-through, this statement will appear, "The fulfillment issues associated with this order were not due to the seller".

Refer to Buyer Feedback for FBA listings for additional information.

Please remove per Amazon Policy.

Thanks,

MyAmazonGuy