REMOVAL ORDER CANCELLATION
Amazon Removal Order
A Removal Order is necessary when a seller wants to have items being stored in an Amazon fulfillment center returned or discarded. In either case, a Removal Order must be submitted, and this can be done in several ways.
How do I request a removal order on Amazon?
1. Go to Amazon Seller Central.
2. Click on the three horizontal bars on the top left.
3. Under Inventory, click Manage FBA Inventory.
4. For the listing you want to remove inventory from, click the dropdown arrow next to Edit. ...
5. Click Create removal order.
6. Choose your method of removal.
Methods Of Removal:
1. Return to Address
2. Dispose
IMPORTANT
When inventory that is in a fulfillment center is not in sellable condition, its status changes to Unfulfillable and it is set aside. If you don’t create a removal order for your unsellable inventory within 14 days after we notify you of its required removal, it’s likely to be automatically disposed of.
You can also choose to have unsellable inventory refurbished, liquidated, or returned to you automatically by enabling the service in your seller account. Go to: Automated unfulfillable settings
PLEASE MAKE SURE, to adjust Auto- Removal Settings and Removal Order Settings with Removal Method “Return to Address”
A removal order can only be canceled before it goes into processing. Once a removal order is in processing, we will not be able to cancel it.
https://sellercentral.amazon.com/help/hub/reference/G200678710?referral=AS3B5M2JWZQ79_A3UJT8E35IXY4V
➡️ HOW TO CANCEL REMOVAL ORDERS
Removal Order can be easily cancelled within the 12 to 48 hours of its Submission.
1. Go to Removal Order Detail and Enter your Removal Order ID or FNSKU
2. Once you will open a specific Removal Order
3. You will see a CANCEL button on the right top Corner. You can click on that button to Cancel that removal order.
4. Wait for 24 hours after submitting Cancellation Request
Removal Order is really hard to cancel If it is more than 12 to 48 hours of its Submission.
1. Create a case with Seller Support and ask them to Cancel Specific Removal Order. (You may need to re-open the case multiple times to push back to Amazon)
Case Template:
Dear Amazon,
Escalate this case to your leadership team, please!
Please help us to Cancel this Removal order: XXXXXXX ASAP. Currently, Its status is Pending. It was submitted today on January 12, 2023 at 9:00:35 AM GMT+5. Its processing is not completed yet so It should be canceled as soon as possible.
Please help us with this!
2. Send Emails to Jeff@amazon.com and 911@amazon.com
Email Templates:
Dear Seller Executive Relations,
I am writing on behalf of (Account Name) - Merchant Token ID: XXXXXXXXXXX
We have been trying to solve this problem with seller support, but it has been a terrible experience since then. We need you to review this issue and investigate seller support's responses. They do not help me to resolve this issue.
Amazon has auto-created a Removal order: (Removal Order ID) for disposal today on January 12, 2023. This removal Order was created on January 12, 2023 that is just today, and Its processing is not completed yet so It should be canceled as soon as possible.
We really need you to cancel this Removal Order because we are having a huge inventory loss of almost $10K worth. We have already created a case with Case ID: xxxxxxx but Seller Support is unable to cancel this removal Order on our request.
As already informed that we will lose dozens of thousands of dollars because of this issue. We need immediate action on this problem. We have already tried solving this with seller support but they have never helped us in this matter.
Warm regards,
NOTE: Units that are already processed are Unable to save from Cancellation.