Use the Template Below: (Fill in blank where applicable) - You can use either of the following template depends on the review left on the order
Greetings Amazon,
The entire feedback comment for the order ID: _______________ is a product review and it violates Amazon's feedback policy. It needs to be removed immediately as it does not comply with your policy and not seller feedback in fact. Please see Amazon's policy below:
"Amazon only removes feedback in the following cases:
The feedback includes obscene language.
The feedback includes seller-specific personally identifiable information.
The entire feedback comment is a product review.
Strike through feedback if it is regarding fulfillment or customer service for an order fulfilled by Amazon."
Please review and remove the feedback for this order as it violates Amazon's policy.
SOP https://docs.google.com/document/d/1ASkSx5L-BFsFfk6FStTKKLMtAbzoCnmvhU2g5Cqo4J4/edit
Hi Amazon,
This order was fulfilled by Amazon and this is a (product review/wrong product sent, etc (choose one here) Please look into this and remove the feedback.
https://sellercentral.amazon.com/gp/help/help.html?itemID=G20231&language=en_US
Removal of feedback
Amazon will remove feedback only in the following cases:
The feedback includes words commonly understood to be obscene or profane.
The feedback includes seller-specific, personally identifiable information, including email addresses, full names, or telephone numbers.
The entire feedback comment is a product review. For example, “The Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
However, if the comment contains both a product review and feedback about your service, we will not remove the feedback. For example, “Seller’s shipping service was very slow, and the Acme Super-Widget lacks the sharpness and speed of the Acme Ultra Widget.”
Amazon might strike-through feedback in the following cases:
The order was fulfilled by Amazon: The entire comment relates explicitly to delivery experience for an order fulfilled by Amazon (FBA). In addition to the strike-through, the following statement will appear: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.
The order was shipped using the Buy Shipping service: The entire comment is related to a delayed or undelivered order, which you shipped on time by using Buy Shipping services. In addition to the strike-through, this statement will appear, "The fulfillment issues associated with this order were not due to the seller".
Refer to Buyer Feedback for FBA listings for additional information.
Please remove per Amazon Policy.
Thanks,
MyAmazonGuy