UPC to GS1 Update
Go to Inventory Reports and download a CLR. Keep it until the task is complete as a backup.
First step, Check the ASIN’s backend if there is UPC attached to it.
Make sure to Check on the Upper Part.
See Screenshot below:
If you can see that there’s no UPC attached to it (Upper part), you can simply upload a flat file to update the UPC on the SKU.
If there’s UPC attached then proceed with the next steps below:
Upload a flat file with full update and leave the Product ID and Product ID Type empty
Create a new ASIN with the correct UPC barcode (which is bought from GS1):
One way to do this is copying the listing on Manage Inventory and entering the new UPC code
Go to the original listing, click on edit and Copy Listing
Create a new SKU. You can add “-1” on the SKU.
For example: The original listing has the SKU: ABC
You can put ABC-1 then put the correct UPC and upload the image and then click Save and finish
NOTE: You may need to fill in some other information, just copy the information from the original listing.
(Option b. won't work if you are going to use the same original SKU)
Another way to create a new ASIN is uploading a full update feed file for the SKUs with the new UPC codes under product id column. This will keep the SKUs the same but create new ASINs.
For Full Update:
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We must ask for the client's permission to upload a full update feed file. Reach out to the POC or the client and ask for their permission. Explain why it is needed.
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Before uploading the full update feed file, you need to submit it to catalog team leader (Alyssa) for QA.
Create a ticket with seller support. Provide the original and recently created ASIN and the correct UPC barcode in the ticket:
USE THIS TEMPLATE
In short description: SAS Support | UPC Change (W)
Please escalate this to the leadership team.
Our listing was created with a random UPC code instead of the proper GS1 registered barcode. We were told by one of your colleagues that we have to create a new listing, merge it with our original ASIN and then cleave out the incorrect UPC.
Attribute to Update - UPC code
– Original ASIN
ENTER_ASIN
– Correct Product Identifier
ENTER_GS1_BARCODE
– New ASIN
ENTER_RECENTLY_CREATED_ASIN
– Incorrect Product Identifier
ENTER_CURRENT_PRODUCT_ID
Here is the path forward to fix this issue:
(Correct Product Identifier) is now assigned to ASIN (New ASIN)
We need to merge the ASINs first and target should be (Original ASIN)
Then cleave the offers with incorrect UPC (Incorrect Product Identifier).
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After the case is responded to and Amazon makes the changes, check the back end of the listing and see if the correct UPC is displayed on the product information. If it is not:
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Upload a partial update feed file with SKU, product id type, and product id (UPC from GS1).
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If UPC code does not get reflected on the backend, reopen the case.
This task requires lots of back and forth with the seller support and 85-90% of the time, they reject your requests. I suggest being persistent and keep creating cases until it is resolved. Most of the representatives in the seller support team are not aware of a solution to fix this issue or they are not willing to help.
Common Issue that Amazon might do in the listing while in the process of UPC change
Amazon might create a new ASIN under the original SKU and the original listing will be in the fix stranded Inventory
Search the suppressed SKU in fix stranded list
To fix this, delete the search suppressed ASIN (The ASIN that Amazon has created)
It may take up to 5- 15 minutes to take effect.
Make sure that it is deleted, you can search the SKU to double check if it is no longer in the manage inventory.
Next step is to relist the original listing, you can relist it from the fix stranded Inventory page or add it manually
Proceed to B if we don't have access to fix Stranded Page
To Fix in fix stranded Inventory just look for the original ASIN and click on Create New Listing
It will redirect you to a page to recreate the listing and just fill in the price and click save and finish.
It may take up to 5- 15 minutes to take effect and see the original listing back to inventory.
How do we know if it’s fixed: The listing should disappear from stranded inventory and ASIN should show as “Active” in your inventory.
Add it manually, Copy the original ASIN and go to Catalog>Add Products
Paste the ASIN in Find your products in Amazon's catalog and press the search icon
You will be redirected to this page and just click on the Select condition to NEW and then click on sell this product button
FIll in the original SKU and the price and Click Save and Finish
NOTE: It may take up to 5- 10 minutes for the original listing to show up in the manage Inventory page.