This is an SOP on overcoming the “UPC codes do not match the products you are trying to list” error that many sellers are currently seeing when listing new products.
Please note, this fix is only for new products that are not allowing you to list due to UPC errors. Do not attempt these steps without first trying to add products via upload file.
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Have client create an account with GS1: https://www.gs1.org/
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Ask client to purchase UPC codes under company prefix. These UPC codes can be viewed at the following link: https://dh.gs1us.org/
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Access the GS1 Data Hub, and click “Print Identifier Certificate”
On the next page, click “Identifier Certificates”
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Download all certificates of UPC codes you are trying to use for new listings.In some instances, there will not be separate identifies, but a single certificate with the brand Prefix. Either can be used.
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Go back to seller Support and create a case
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Case information below - Also attach all GS1 certificates and the batch file that was giving you the UPC errors.
Amazon,
We are attempting to create new listings using UPC codes that we purchased legally using GS1.
I am attaching the processing report batch file upload that we are receiving the errors on: Batch ID (enter batch ID)
As you can see, we are being told that the UPC codes do not match the products, but this is not the case as we purchased these codes directly for these products.
I am attaching the GS1 certification documents to this case.
Please correct this error so we can list out new products.
Thanks,
Client